Returns & Order Help

We want you to choose with confidence. If you need a measurement, a closer photograph or information about a set, please ask us before placing your order.

Discussing a return or exchange

Contact Bells Village with your order number, the item and the reason for your enquiry. Please ask us about the applicable return arrangements and instructions before sending an item back.

If something arrives damaged

Keep the packaging and contact us with photographs of the item and packaging, along with your order number, so we can understand the issue.

Company contact

Email info@bellsvillage.com or use our contact form.

Company address: 98A Terrace Road, Walton-on-Thames, Surrey, KT12 2EA, United Kingdom. Please confirm the return destination with us before posting a parcel.